Proxy1. Currency and account balance
Prices, deposits, deductions, and refunds are recorded in USD unless an order expressly states otherwise. Account balance is a service credit for purchasing eligible 518Proxy services; it is not a bank account, stored-value payment account, or interest-bearing deposit.
2. Deposits and payment confirmation
A deposit is credited only after the relevant payment is confirmed and matched to your account. The customer is responsible for using the instructed payment method, network, currency, amount, and reference. Third-party, bank, card, exchange, or blockchain fees are not added to the credited amount unless expressly stated.
3. Pre-purchase testing, authorization, and delivery
You may contact support before payment to request a limited connectivity test for the static ISP product you are considering. The test is intended to check the agreed market, protocol, authentication, basic reachability, and your stated environment. Test availability, duration, and resource limits are confirmed by support. A test does not guarantee acceptance by a third-party website or application, and the formal order controls the resource ultimately purchased.
After testing, review the confirmed product, market, route option, quantity, service term, unit price, and total USD deduction before purchasing. Confirmation authorizes that deduction. Digital service begins when the system or support team provisions the purchased credentials or access. The order and transaction records are retained in the account.
4. Renewal
Services expire at the end of their stated term unless renewed. Renewals are not automatic unless an order screen clearly describes automatic renewal and obtains separate consent. A renewal is subject to current availability, price, and provider conditions.
5. Delivery problems and refund review
If an order is duplicated, not delivered, materially different from the confirmed order, or unusable because of a verified service-side fault, contact support within 48 hours after purchase or delivery. Include the order reference and troubleshooting details. We will investigate provider and system records before deciding whether to replace the resource, restore service time, issue account credit, or refund the affected amount.
Submitting a request does not guarantee a refund. Eligibility depends on the confirmed order, delivery and usage evidence, the cause of the problem, this Policy, and applicable law. Nothing in this Policy limits mandatory refund or consumer rights.
6. Customer-controlled conditions
Compatibility with a particular destination, customer device, browser profile, software, account, or platform policy is not guaranteed. After a customer completes a pre-purchase test and confirms the order, changing their mind, using a materially different environment, failing to configure compatible software, or encountering a third-party platform restriction does not by itself establish a service-side fault. This does not affect remedies for duplicate charging, non-delivery, a material mismatch with the confirmed order, a verified service-side fault, or rights that cannot be waived under applicable law.
7. Disputes and contact
Contact support before initiating a payment dispute so we can investigate promptly. Abuse of disputes, false claims, or attempts to receive both service and a reversal may result in account restriction. Billing questions may be sent through prelaunch@invalid.